![]() ![]() If you wish to exercise your right of cancellation, you are obliged to retain possession of the goods and take reasonable care of them. Your right to return products does not apply to goods made to your specification or that have been clearly personalised. We are unable to accept cancellations for food orders within 48 hours of the delivery date.įaulty food items that you have ordered online and not checked upon receipt or collection. Minor variations in the colour, shape, weight and size are not covered in the contract. If you don’t like the taste, as this is subjective. We can't offer refunds or exchanges for the following reasons: This excludes the products listed as exceptions below: Under Consumer Contracts Regulations 2013, if you buy online or by phone, your consumer rights entitle you to a full refund if you request one in writing within 14 working days of receipt. Please see below for products excluded from this policy. Ordinarily if you have your receipt or delivery note we'll refund the original debit, credit or charge card used to purchase. If you return your item to us and you'd like a refund but don't have your receipt, order confirmation or delivery note, we'll give you a gift card to the value of the current selling price. Unless faulty, we'd like this to be within 30 days of purchase. If you're unhappy with your purchase, please let us know. Orders will be refunded via the original payment method. Please contact us in writing via email at with the following information:Ħ: Please state the products that you wish to return and your reasons If you find that there’s a problem with your food at a later point please contact us as soon as possible. Please check your delivery as soon as you receive it, if there is a fault please let us know within 24 hours. We want you to be happy with your Thyme & Season order. Providing a professional and friendly service from the first contact. Keeping your personal data and information secure and in line with GDPR.Ĭonstantly learning and evolving our cooking ability to provide you with the very best food we can. Providing contracts for catering services so that you are covered in the event something doesn't go to plan. Keeping our food at reasonable prices, whilst managing the cost of living crisis. Providing food for a range of dietary requirements, and doing so safely. Listening to your needs and accomodating them within the realms of our offerings. We set out clear and simple pricing policies for our food and services. Providing a range of contact hours for you to initiate contact, and out of hours contact at our discretion.Īiming to reply to missed calls and emails within 24 hours. Making our contact details easy to find on the website and in emails. We go the extra mile every time by doing the following: We recommend that the rug is cleaned by a professional cleaner, using the extraction method on a flat surface.We want you to be more than happy with the food and service we provide for you. ![]() Sponge thoroughly to remove all traces of the cleaner, so that the fibres can regain their natural properties. ![]() On greasy and other difficult stains, you can use a ph-neutral, bleach-free cleaner. Do not rub the stain, as that makes it more difficult to remove, and can also damage the fibres. Remember that hand tufted rugs in linen are sensitive to water, so take particular care with the amount of water you use. Be careful not to wet the rug too much, as this can affect the glue which holds the yarns in place. Dampen the stain, soak up the water, then repeat the process until the stain is gone. Then use warm water and a cloth or sponge. Remove wet stains by laying kitchen roll on the stain. Begin from the edge of the stain and scrape towards the centre. To remove dry stains, we recommend scraping. To get a more even exposure to sunlight and wear, we recommend that you rotate the rug regularly. If you want to get rid of excess fibres faster, you can vacuum the rug daily for an initial period. Note that it is quite normal for the rug to loose individual fibres when used, these are excess fibres and does not affect the general quality of the rug. Do not use a vacuum cleaner with a rotary brush nozzle on long pile rugs where there is a risk of damaging the yarn and the twisted thread pairs. ![]() Effective vacuuming is the easiest and most environmentally friendly cleaning method. ![]()
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